TERMS & CONDITIONS

  • The Smithy works towards providing an accurate representation of the products carried on this site through photos and description. However, online shopping still offers limitations including, but not limited to, the display of actual colors, texture, and ease of use.

  • Only paid orders will be packed for shipping.
  • Do note that working hours are Mondays through Fridays, 9am to 5pm, excluding Philippine holidays. Orders made beyond these hours will be processed the next working day.
  • There are three payment channels:
    • PayPal Express Checkout – Pay using your PayPal account. This convenient payment option captures your payment immediately, which means your order will be processed right after checkout.
    • Credit Card – A PayPal link will be sent to your email wherein you can pay using your credit card without having a PayPal account. Payment links can only be sent within working hours.
    • Online bank transfers – If you choose this option, proof of payment must be sent to askthesmithy@gmail.com or to Viber +63 919 921 6210.
  • Orders that have not been paid for after 48 hours (including weekends and holidays) will automatically be cancelled.
  • There are three shipment options upon checkout:
    • Metro Manila (book your own courier) – Clients may opt to use a third-party same-day delivery service (i.e., Lalamove, Grab, Mr. Speedy) and directly pay shipping fees to the rider. The pick-up address will be provided after payment. The Smithy can also assist in the booking process, if necessary.
    • Metro Manila (3-5 days) – With this option, you can expect to receive your orders within 3-5 working days (excluding weekends and holidays) after payment.
    • Outside Metro Manila (7-15 days) – Lead time may vary depending on your location, but rest assured the Smithy will get in touch with you to make sure your orders are shipped in a safe and timely manner.
  • You will receive an email with a tracking number once your package is on its way.
  • All products are inspected before shipment. The Smithy also takes measures to protect the products from damages in transit.
  • The Smithy engages the services of third-party couriers in the shipment of its products.
  • The Smithy is not liable for any loss or damage to the items while in transit. However, clients will be assisted in communicating with the courier in resolving delivery issues.  
  • Delays in shipment due to unforeseen events may arise.
  • Products with factory defects may be reported to the Smithy within 7 days after receipt of the package. Contact us at askthesmithy@gmail.com to request for a return, exchange, or refund.
  • Do note that damages from shipment will not be valid for returns, exchanges, or refunds.
  • Discounted items are not eligible for returns, exchange and refund.